Charles S Xek

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Verified Buyer
| map-marker Pittsburgh, Pennsylvania

Issues

Traxxas - Issues
Traxxas - Issues - Image 2
I ordered 2 RC cars and haven't got them yet can you tell me what is going on with this the site say that they have been handed over to the carrier
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Terrell A Rrm

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Verified Buyer

I a body that I want to return

Traxxas - I a body that I want to return
Traxxas - I a body that I want to return - Image 2
I have a Revo 3.3 original truck I bought a body and it's too big for the truck I want to return it for the right one
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Preferred solution: I want to swap out the body

Greg H Mat

Stellar customer service

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This company is a shining example of what customer service and reliability of a well-made product should and can be other companies should be ashamed of themselves . With Traxxas there are no long wait times Ask a question get an answer, never brush off or a loophole just an all-around good company with a conscience and a mission to provide good service and a good product.
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Preferred solution: Everything has been resolved

Ryan M Hhe

Receiver does not work

Receiver went out does not work. How did my Traxxas for one week went to Hobbytown and they told me it was my receiver that was bad.
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Loss:
$50

Preferred solution: I like to receive a new one or a refund

Enrique R Ggq

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Verified Reviewer
| map-marker Mill Valley, California

TQi channels correct instal

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Great costumer service quick fix over the phone. X Maxx wasnt running full throttle due to improper connections to the receiver. Now shes running strong. No need for new motor as I was told by someone else
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Anonymous
map-marker Columbus, Indiana

Called about a problem with an led kit that wouldn't fit

They said they had never heard about this issue before,I bought the recommended led kit for my model and the power supply does not fit where its supposed to according to instructions
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User's recommendation: Dont recomend

Josh R Oji

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Verified Reviewer

Traxxas pro scale lighting

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Traxxas pro scale lighting
Traxxas pro scale lighting - Image 2
Traxxas pro scale lighting - Image 3
Traxxas pro scale lighting - Image 4
Purchase all the Traxxas installation kits 3 in total to have the scale lighting kit work with hi beam low beam headlights reverse lights break lights, and turn signals. But after installing all as the directions stated all the lights work flash when setin up through the power distribution block but not with remote radio no break or turn signal lights as advertised. Reverse lights do work. Live chat and customer service tech line offers no resolution except to Send a new kit that is out of the box back to them on my dime and maybe they can fix it. After spending this much on the truck we all know what they charge, and then hundreds more for the lighting kits and other Traxxas parts and accessories. Then be told our brand new parts out of the box may be defective your jus going to have to eat it not happy with it at all. I will not Purchase anything else from Traxxas and of what I already have will be returned. I thought they were very reputable but with the horrible experience and some of the absolute worst customer service I've ever dealt with I'll spend my dollars elsewhere from now on
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Loss:
$140
Cons:
  • Warranty
  • Product no as advertised

Preferred solution: Let the company propose a solution

User's recommendation: By knowing that alot have the same issue with these kits and Traxxas is doing nothing to make it right

Christian B Txf
map-marker Caro, Michigan

Terrible parts and customer support

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Got a Maxx about a year ago and working 5 minutes of having it out the esc blew. So I called Traxxas and got a warranty on it and waited for 4-5 months for it back. Got it back out it in my truck and it did it again. So I called to have them warranty it and now its not covered. Unbelievable how something you just fixed dont work at all.
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Pros:
  • Looks of the product
Cons:
  • Anything about this
  • Warranty
  • Terrible refund policy

Preferred solution: A new part that works

User's recommendation: DON’T BUY TRAXXAS

Christian B Txf
map-marker Livonia, Michigan

Traxxas is the WORST

Bought a maxx about a year ago have had so many problems its crazy. Within 5 minutes of having it out of the box the esc blew. Called Traxxas support got it sent out and waited 4 months for anything. Got it back in and it did the same thing and now its not covered. I have not even ran it yet and it does the same thing TRAXXAS YOU ARE KIDDING RIGHT!!
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Preferred solution: A new part that works

User's recommendation: Don’t buy Traxxas

William C Xwm
map-marker Burlingame, California

Poor customer service

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I informed customer service that my new battery from Traxxas is dead and will not charge. Josh from customer service stated"Go to the hardware store buddy and check the battery". Didn't why he was speaking to me like a child. This was very odd and disrespectful. Basically, I need to spend $60 on a voltmeter to check a $20 battery.
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Loss:
$23

Preferred solution: Exchange and explanation.

User's recommendation: Poor customer service

1 comment
Guest

Ya I had a bad interaction with him to I needed help binding controller to car n he told me what to do super fast and got frustrated when I asked him to repeat it I get it's a newbie question but no need to be disrespectful and talk to me they way he did I was blown away

Anonymous

Overpriced con

£1300 to get traxxas Xmaxx up and running then first time using self right and it blows itself to bits and traxxas support no good !!!!!
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Cons:
  • Customer service sucks

User's recommendation: Don’t waste money buy better for cheaper. Easy

Anonymous
map-marker Foley, Alabama

Batt and red lights

I was driving it. and it started making a noise. and then it just stopped. took a look at it and it looks like the motor has seized it won't spend anymore. started reading the manual and it looks like there's warranty for it so here I am.
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Rick P Iay

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Verified Reviewer

Garbage Product and Service

This company has a lot of complaints. A glaring similarity among all of them is the customer service and responses to frustrated purchasers of their products.

This company refuses to take ownership of their poorly performing products and are very condescending and insulting to their customers when they call regarding issues with their products. These items are not often affordable for many and are often in the $500 dollar range. For some, this is a large purchase. I have had many Traxxas models in my lifetime.

I recommended them to my friends and family. My brother bought a Tmaxx as well as my other brother. My friend bout a Jato, me a Revo, and so on. All of them were tricked out with every thing you could imagine.

Thousands of dollars collectively was spent. My referral alone has sold 6-7 models. Fast forward 15 years to November 2020 when we bought a new Revo for our 12 year old son. We have yet to make it through break in as it has many problems.

Just for the record, I have stripped down these models and rebuilt everything from transmissions to engines, so I am well versed. Battery charge was defective out of the box. Carburetor was defective. Fuel tank was clogged.

This has been great fun for my 12 year old son (sarcasm). When I called them they said they would send a new charger (after telling me everything was my fault) but could not tell me what week or month it would ship. I bought a new AC charger (as my 12 year old does not have a vehicle for the included 12v charger) for $80. When I called to complain about the fuel system it was the same routine, blame me for everything, also, they criticized me for spending $80 on a charger and focused on that instead of the real issues (classic deflection).

They had no problems selling me a car for $560, but really let me have it for spending $80 on a charger. I know things are not always perfect and nitro is definitely not always plug and play, but this is a bit too much.

The most disappointing part of all of this is the way they treat their customers....I will never do business with Traxxas again, nor will I recommend them to anyone. In fact, I will do my best to encourage other brands that appreciate their customers.

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Cons:
  • Customer service sucks
  • Terrible refund policy

User's recommendation: Do not buy Traxxas

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Apple Valley, California

Asked simple about broken BRAND NEW BEARING

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Traxxas - Asked simple about broken BRAND NEW BEARING
I simply asked what happened in a picture I sent them not asking for anything but information truck was only used 2 hours of gentle use. But they refused to answer my questions without me registering it first when I asked where # was I was informed I would have to partially have to disassemble brand new truck to find ### . I even sent picture of original receipt
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Anonymous
map-marker Los Angeles, California

I ordered a ac dc converter. Realized I didn't need it. Returned it as new and it was sent back to me with no reason.

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After spending 12.00 to send it back they wouldn't accept it. Brand spanking new!!!. What a bunch of yahoos!!. I say stay away from ordering anything from Traxxas and find a hobby shop near you for other brands.
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User's recommendation: Do not buy from Traxxas. Over priced, won't take your returns and sarcastic sales people that seem to think because they know about these toys and you don't, these arrogant *** will be sarcastic if you ask a question, like you're supposed to know everything about the hobby. I do not recommend traxxas products and their support, supposed support..

Susanna T

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Verified Reviewer
| map-marker Milan, Lombardy

Issues with battery charger

Traxxas cars are amazing models and really entertaining for guys.

We bought our first Traxxas through Amazon-Italy this year at the beginning of November. We were so excited and we could not wait for getting our Rustle 4x4 model.

The product arrived and, as first step, following your instructions, we plugged the battery charger in. Unfortunately we got some troubles with battery charger . The charger was included in the Rustler Traxxas kit but it didnt work at all. Therefore we had to give back the whole kit, inclusive the car, and waited for a couple of weeks before ordering again the same model, Rustler car, through Amazon.

Yesterday it was delivered our new Rustler 4x4 car but again we got troubles with battery charger. However this time it works even if, not properly. After we plugged the charger in, it starts to green flash. The green flash lasts less than 1 minute.

After that it starts again to red flash. It looks like it goes in standby. Again we are experiencing troubles with battery charger. It's a kind of nightmare....and, honestly I'm starting to get disappointed.

It is a very expensive object and the expectation is very high.

But for two times, actually we cannot use the car because of the charger again is not workingI can understand the exception but at this point, it looks like to be not anymore an exception but a fault of the product/charger. I tried to get information through some Italian Traxxas authorized shops but they just told me that actually I need to buy another chargerand I didnt receive a real support. The Rustler we bought cost more than other model also because includes the charger that actually doesn't work. It's not sounding serious for me.

What about you?

Im starting to think Traxxas is not so serious Company like it appears.

At this point I will ask you for helping us on this otherwise I have again give back the whole package of my Traxxas Rustler to Amazon but this time I will start a chain of messages through social media letting people know our bad experience with Traxxas, suggesting them to avoid to buy Traxxas products. I believe it will not be so difficult convince people to stay far from your products considering the prices.

So said and in spite of our bad experience, Im sure you can understand our feeling and disappointment on this.

Therefore as Im still believing, notwithstanding, Traxxas a good customer oriented Company and Im sure you will help us on this to let us to see how our Rustler car can speed up and go. Unfortunately we have not yet gotten the opportunity to see our Rustler car work and this is a shame after three weeks....

I'm looking forward to hearing back from you

Many thanks

Kind regards,

Susanna Tulipani

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User's recommendation: It depends on Traxxas, if they will help with my issues on not

About

Summary

TRAXXAS is a company that specializes in creation, design, and manufacture of hobby-class radio controlled cars, trucks, and boats in both nitro and electric categories. The company was started in 1986 with an idea for what was at that time an entirely new concept for a fully assembled, hobby-class R/C car. Being a radio control model manufacturer, TRAXXAS also sells accessories, engines, ESCs, motors, servos, tires and wheels, transmitters, batteries and charges, etc. The company TRAXXAS is located in Plano, Texas. Mike Jenkins is an owner of the company. TRAXXAS is a top retailer in the hobby level radio control market. Their designs make many customizations and modifications possible. TRAXXAS was a sponsor in the Championship Off-Road Racing (CORR) series until its demise in 2008. It took over as the title sponsor in a new off-road racing series called the TRAXXAS TORC Series.

Traxxas reviews and complaints

Traxxas is ranked 84 out of 457 in Kids' Stores category

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