Traxxas
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Traxxas Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Traxxas has 1.8 star rating based on 45 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Looks of the product, Fast out of box, Products.
Cons: Customer service sucks, Terrible refund policy, Warranty.Recent recommendations regarding this business are as follows: "Dont recomend", "DON’T BUY TRAXXAS", "Don’t buy Traxxas", "Poor customer service", "By knowing that alot have the same issue with these kits and Traxxas is doing nothing to make it right".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Traxxas has 1.8 star rating based on 45 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Looks of the product, Fast out of box, Products.
Cons: Customer service sucks, Terrible refund policy, Warranty.Recent recommendations regarding this business are as follows: "Dont recomend", "DON’T BUY TRAXXAS", "Don’t buy Traxxas", "Poor customer service", "By knowing that alot have the same issue with these kits and Traxxas is doing nothing to make it right".
Most users want Traxxas to offer a solution to their issues.
Review authors value the most Diversity of Products or Services and Website. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Traxxas Reviews
"The guy I felt with was absolutely phenomenal and helping me with everything I needed"
I called Traxxas with the problem of my receiver and my transmitter connecting with a castle motor the man that I spoke to was very generous and helped me out...
"Terrible parts and customer support"
Got a Maxx about a year ago and working 5 minutes of having it out the esc blew. So I called Traxxas and got a warranty on it and waited for 4-5 months for it...
Naperville, Illinois
The guy I felt with was absolutely phenomenal and helping me with everything I needed
User's recommendation: I will send anybody that needs help with Traxxas support your way
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Pittsburgh, Pennsylvania
Issues
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
I a body that I want to return
Preferred solution: I want to swap out the body
Stellar customer service
Preferred solution: Everything has been resolved
Receiver does not work
Preferred solution: I like to receive a new one or a refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mill Valley, California
TQi channels correct instal
Columbus, Indiana
Called about a problem with an led kit that wouldn't fit
User's recommendation: Dont recomend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Traxxas pro scale lighting
- Warranty
- Product no as advertised
Preferred solution: Let the company propose a solution
User's recommendation: By knowing that alot have the same issue with these kits and Traxxas is doing nothing to make it right
Caro, Michigan
Terrible parts and customer support
- Looks of the product
- Terrible refund policy
- Warranty
- Anything about this
Preferred solution: A new part that works
User's recommendation: DON’T BUY TRAXXAS
Livonia, Michigan
Traxxas is the WORST
Preferred solution: A new part that works
User's recommendation: Don’t buy Traxxas
Burlingame, California
Poor customer service
Preferred solution: Exchange and explanation.
User's recommendation: Poor customer service
Overpriced con
- Customer service sucks
User's recommendation: Don’t waste money buy better for cheaper. Easy
Foley, Alabama
Batt and red lights
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Garbage Product and Service
This company has a lot of complaints. A glaring similarity among all of them is the customer service and responses to frustrated purchasers of their products.
This company refuses to take ownership of their poorly performing products and are very condescending and insulting to their customers when they call regarding issues with their products. These items are not often affordable for many and are often in the $500 dollar range. For some, this is a large purchase. I have had many Traxxas models in my lifetime.
I recommended them to my friends and family. My brother bought a Tmaxx as well as my other brother. My friend bout a Jato, me a Revo, and so on. All of them were tricked out with every thing you could imagine.
Thousands of dollars collectively was spent. My referral alone has sold 6-7 models. Fast forward 15 years to November 2020 when we bought a new Revo for our 12 year old son. We have yet to make it through break in as it has many problems.
Just for the record, I have stripped down these models and rebuilt everything from transmissions to engines, so I am well versed. Battery charge was defective out of the box. Carburetor was defective. Fuel tank was clogged.
This has been great fun for my 12 year old son (sarcasm). When I called them they said they would send a new charger (after telling me everything was my fault) but could not tell me what week or month it would ship. I bought a new AC charger (as my 12 year old does not have a vehicle for the included 12v charger) for $80. When I called to complain about the fuel system it was the same routine, blame me for everything, also, they criticized me for spending $80 on a charger and focused on that instead of the real issues (classic deflection).
They had no problems selling me a car for $560, but really let me have it for spending $80 on a charger. I know things are not always perfect and nitro is definitely not always plug and play, but this is a bit too much.
The most disappointing part of all of this is the way they treat their customers....I will never do business with Traxxas again, nor will I recommend them to anyone. In fact, I will do my best to encourage other brands that appreciate their customers.
- Terrible refund policy
- Customer service sucks
User's recommendation: Do not buy Traxxas
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Apple Valley, California
Asked simple about broken BRAND NEW BEARING
Los Angeles, California
I ordered a ac dc converter. Realized I didn't need it. Returned it as new and it was sent back to me with no reason.
User's recommendation: Do not buy from Traxxas. Over priced, won't take your returns and sarcastic sales people that seem to think because they know about these toys and you don't, these arrogant *** will be sarcastic if you ask a question, like you're supposed to know everything about the hobby. I do not recommend traxxas products and their support, supposed support..
About
TRAXXAS is a company that specializes in creation, design, and manufacture of hobby-class radio controlled cars, trucks, and boats in both nitro and electric categories. The company was started in 1986 with an idea for what was at that time an entirely new concept for a fully assembled, hobby-class R/C car. Being a radio control model manufacturer, TRAXXAS also sells accessories, engines, ESCs, motors, servos, tires and wheels, transmitters, batteries and charges, etc. The company TRAXXAS is located in Plano, Texas. Mike Jenkins is an owner of the company. TRAXXAS is a top retailer in the hobby level radio control market. Their designs make many customizations and modifications possible. TRAXXAS was a sponsor in the Championship Off-Road Racing (CORR) series until its demise in 2008. It took over as the title sponsor in a new off-road racing series called the TRAXXAS TORC Series.
Traxxas is ranked 83 out of 459 in Kids' Stores category
Companies Similar to Traxxas
Horizon Hobby
“My son bought this dirtbike with his own money and on the second time he drove it the flywheel motor...“
HPI Racing
“My email has changed from tomsgonefishin@***.ca to tommymacd22@***.com. I would like to reactivate my...“
Trend Times Toys
“I was trying to order the rc catamaran px-16 boat and couldn't get nowhere because that's my favorite...“
Losi
“Is the dirt bike waterproof can I run it in the rain. How do I clean my bike and when do I put the oil...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Ya I had a bad interaction with him to I needed help binding controller to car n he told me what to do super fast and got frustrated when I asked him to repeat it I get it's a newbie question but no need to be disrespectful and talk to me they way he did I was blown away