Not resolved

Unreal how aweful a certain person ( K---t ) can be toward high paid traxxas customers .... ive been s true fan n as well has my friends n some family ...

my new work schedule ( medical field ) keeps me very busy crazy hours at hospital and this reason is why I asked my lovely awesome n warm hearted mother ... to try n contact the traxxas company OBO me ... re: my slash 4x4 ..... only few month old ....

already a couple of issues ... nothing to crazy ... just had a defective cover/ body shell ( defect while manufactured - caused a misalignment n failed to correctly connect to the gram right . So off itcednt into the box n wait costimer service ...

well sure enough I've got one of many best moms out there because ... I would if rung that guys neck ... he gave my mom such a hard time n such belittling comments .... ( example).

I've had it with you lady ... !! After my polite Christian mom kindly was his ring to repeat her request to speak to another more manageable n not so rude rep. But as true to this guys form ....

it NEVER HAPPEND... meatless to say this is Zing the end I plan to go to the top n let them know this guy is ill mannered n RUDE !! Plus a defect is defect ... not the customers pk Robles to go " out n buy tool to make it right" as rude rep says many times..

unreal ppl like this can cause a HUGE ISSUE FOR LONG TIME ( great company !! And yes I will continue this story else where n so on .. untill I get the correct ( a normal non defective body cover !! As should have gotten 1st off or at least after 1 st initial complaint notice to traxxas ...

as I said our family ( parents too ) have spent a small fortune with company ... and I at least thought we'd get the issue handled with respect... to say the least .. by the way they say this K--T...

aka traxxas rep . Is also a " supervisor " WTF !!! So Crazy !

Also big thx to the polite ppl whom work in this company as we've had felt with many over the years .. props to them n thank you !

Product or Service Mentioned: Traxxas Sales Representative.

Reason of review: Poor customer service.

Company wrote 0 public responses to the review from May 08, 2017.
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